Privacy Policy

Welcome! Thank you for using our games and services.

Our products, including but not limited to mobile games published by Acoust, are provided or controlled by ACOUST ENTERTAINMENT SINGAPORE PTE. LTD. (hereinafter “Acoust”, “we”, or “us”).

We are committed to protecting and respecting your privacy.

This Privacy Policy (hereinafter the “Policy”) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By accessing or using our websites, software, services, applications, products and content offered via our games (collectively, the “Services”), you are accepting and consenting to the practices described in this Policy.

The Types of Personal Data We Collect and Use

We may collect and use the following information about you:

• Information you share with us. This includes information about you or relating to you that is voluntarily shared when using our games. If you choose to log in and link any of our Services to your third-party accounts (including, without limitation, Apple or Google accounts), you may provide or authorize such third-party services to provide us with your email address. We will create a unique user ID for login and account management. You may also provide optional profile information, which we analyze in aggregated form to better understand user distribution.
• Information on your device. We automatically collect certain internet and other electronic network activity information when you use the Services, such as your IP address and device model, device type, network information, operating system (“OS”), country/region code, advertising ID and time zone.

How We Use Your Personal Data

We will use the information we collect about you in the following ways:

• To operate and administer our games and Services, including troubleshooting, data analysis, testing, research, statistics and surveys (i.e. to ensure stability and security);
• To allow you to participate in interactive features within our games, when you choose to do so;
• To improve and further develop our products and Services;
• To measure and understand the effectiveness of recommendations, features and content provided to you and others.

It is in our legitimate interest to promote the Services, and we may use the information you provide as part of advertising and marketing campaigns to promote our products.

How We Share Your Personal Data

We may share your personal data with selected third parties in or outside your country, including without limitation:

• We integrate business partners’ SDKs (Google/Meta/AppLovin) which may collect your personal data (such as advertising identifiers and device-related information) to provide personalized ads, support analytics and help us evaluate and improve advertising effectiveness. This may constitute “selling” or “sharing” your personal data for targeted advertising purposes. You may opt out by contacting us at [email protected]. Please note that our partners’ advertising practices are subject to their own privacy policies.
• Our data center providers and hosting service providers.

We may also share your information with law enforcement agencies, public or tax authorities or other organizations if legally required to do so, or if we have a good-faith belief that such disclosure is reasonably necessary to:

• Comply with legal obligations or requests (including tax-related requirements);
• Enforce our Terms of Service and related agreements, policies, and standards;
• Detect, prevent or address security, fraud or technical issues;
• Protect the rights, property or safety of Acoust, users, third parties or the public as permitted by law.

We may also disclose your information to third parties:

• In the event that we sell or purchase any business or assets, in which case your information may be disclosed to prospective sellers or buyers;
• If Acoust engages in a merger, acquisition, restructuring or similar transaction. In such cases, user information may be among the transferred assets. Any successor entity will be bound by this Policy, and material changes will be communicated to you with an opportunity to consent or opt out.

The Security of Your Personal Data

We take steps to ensure that your information is treated securely and in accordance with this Policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data (for example, through encryption), we cannot guarantee the security of information transmitted via our Services; any such transmission is at your own risk.

We maintain appropriate technical and organizational measures based on the level of risk, and update these measures from time to time to enhance system security.

Our Services may contain links to partner networks, advertisers or affiliates. These websites have their own privacy policies and we do not assume responsibility for them. Please review their policies before submitting any information.

Data Retention

We use the following criteria to determine the retention period of personal data:

• Contractual obligations and rights relating to the data;
• Legal requirements under applicable laws and regulations;
• Statutory limitation periods;
• Legitimate business purposes;
• Existing or potential disputes.

After you stop using the Services, we may continue to store your information in aggregated or anonymized form. We may also retain personal information as reasonably necessary to comply with legal obligations, resolve disputes and enforce agreements.

Your Rights

You have the right to: (i) know what personal data we collect, use, disclose, “share,” and sell; (ii) delete your personal data; (iii) correct your personal data; (iv) restrict the use or disclosure of sensitive data; (v) receive a copy of your data; and (vi) opt out of “sharing” your personal data for personalized advertising. You may exercise these rights by contacting us at [email protected].

If you are unsatisfied with our response or believe our processing violates your rights, you may contact your local data protection authority or pursue legal remedies.

Information Relating to Children

The Services are not offered to children whose age makes it illegal to process their personal data or requires parental consent under applicable laws.

We do not knowingly collect personal data from children under 18 years of age or the applicable age limit in your jurisdiction (the “Age Limit”). If you are under the Age Limit, please do not use the Services or provide any personal data.

If you are a parent and believe your child has provided data to us, please contact us at [email protected].

If we become aware that we have collected data from a child under the Age Limit, we will take reasonable steps to delete it.

Complaints

If you wish to lodge a complaint regarding how we process personal data, please contact us first at [email protected]. We will address your concerns as promptly as possible. This does not affect your right to file a complaint with your data protection authority or follow the dispute resolution process outlined in our Terms of Service.

Changes

We may amend and update this Policy from time to time. The latest version will always be available through our games or related websites. Your continued access or use of the Services after an updated Policy becomes effective constitutes acceptance of the changes. If you do not agree, you must discontinue use of the Services.

Contact

Questions, comments and requests regarding this Policy are welcomed and should be addressed to [email protected].